LESSON / MESSAGE DESK
Set up business messaging without losing the basics.
Back up existing conversations first, then prepare the profile and replies before sharing a public link to the number.
Put a project on the bench01
Prepare before switching
Confirm the phone number, make the application backup available on the device and record the current working settings. Do not uninstall the original application until the migration is verified.
02
Complete the public profile
Add the exact business name, category, opening hours, address when customers may visit, website and a concise description. Write greeting and away messages that set a realistic response expectation.
03
Test the customer path
Open the link from a different phone, send a test message and confirm the notification and reply. Review catalogue items for current names, photos and prices before publishing them.